FAQs

Welcome to BERNSZ.COM!
Below are answers to some of the most common questions we receive.

What types of products do you print?

We specialize in custom posters, banners, photo prints, celebration signs, and more! If you need something specific, feel free to contact us.

What materials do you use?

We use high-quality glossy photo paper, artist-grade matte canvas, and premium UV-resistant inks to ensure vibrant, long-lasting results.

How do I place a custom order?

You can upload your image directly through our website when placing your order. If you have special requests, you can also email us at sales@bernsz.com.

What file types do you accept?

We recommend high-resolution files in formats like JPG, PNG, PDF, SVG, or AI for the best print quality.

How long does production take?

Production typically takes 1–2 business days before your order ships. You’ll receive a tracking number as soon as your item ships out.

Do you offer rush printing?

Yes! If you need your order urgently, please contact us before placing your order to confirm availability and any additional fees.

Can I see a proof before printing?

Yes, proofs are available upon request for custom designs. Please leave a note during checkout or email us after placing your order.

Do you ship internationally?

Currently, we ship within the United States only. Please check our shipping page for more details.

What if my item arrives damaged?

If your order arrives damaged, please contact us within 2 days with photos of the damage. We'll be happy to send a replacement or issue a refund.

Can I cancel or change my order?

Orders can be changed or canceled within 2 hours after purchase. After that, production begins and changes may not be possible.

Do you offer bulk or wholesale pricing?

Yes! We offer discounts for large orders. Please email us at sales@bernsz.com for a custom quote.