Thank you for shopping with BERNSZ.COM.
Below you’ll find all the details about our shipping process.
 

Processing Time

• Orders are processed within [1–2] business days.

• Orders placed on weekends or holidays will begin processing on the next business day.

 

Shipping Rates & Delivery Times

• Shipping rates are calculated at checkout based on your location and selected shipping method.

• Estimated delivery times:

  • Standard Shipping: [3–7 business days]

  • Expedited Shipping: [1–2 business days]

• Please note: Delivery times are estimates and not guaranteed. Shipping delays may occur due to carrier issues or holidays.

 

Order Tracking

• Once your order ships, you’ll receive a confirmation email with a tracking number.

• You can track your order directly through the shipping carrier’s website.

 

Shipping Locations

• We currently ship to addresses within [United States only / United States and select international countries].

 

Lost or Delayed Packages

• Once your package is in the hands of the carrier, we are not responsible for shipping delays or lost packages.

• If your package appears lost, please contact the shipping carrier directly. We're happy to assist in locating your package if needed.

 

Returns

• We accept returns within 10 days of delivery.

• To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

• Please contact us at sales@bernsz.comto initiate a return. Include your order number and reason for return.

 

Refunds

• Once we receive and inspect your return, we will notify you by email.

• If approved, your refund will be processed to your original payment method within [X] business days.

• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

 

Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• If you need an exchange, contact us at [yourstore@email.com] with your order details and a photo if applicable.

 

Non-Returnable Items

• Custom or personalized products

• Digital downloads (if you sell any)

• Sale or clearance items (optional — you can decide)

 

Cancellations

• Orders can be canceled within [X] hours of purchase if they have not yet shipped.

• Once an order has been processed or shipped, it cannot be canceled.

 

Damaged or Incorrect Items

• Please inspect your order upon arrival.

• If you receive a damaged, defective, or incorrect item, notify us within 2 days of delivery, and we will arrange a replacement or refund.

 

Questions?

Please reach out to us at sales@bernsz.com with any questions or concerns.