We’re committed to providing you with high-quality products and exceptional service. Please take a moment to review our store policies below.

 

Shipping Policy

• Processing Time: Orders are processed within 1 business day.

• Shipping Time: Standard shipping typically takes 2-5 business days.

• Shipping Rates: Calculated at checkout based on your location and selected shipping method.

• Tracking: You will receive a tracking number once your order has shipped.​

 

Return & Refund Policy

• Eligibility: We accept returns within 10 days of delivery for unused, unopened items.

• Process: To initiate a return, please contact us at sales@bernsz.com with your order number.

• Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected.

• Non-Returnable Items: All personalized items are non-returnable. ​

 

Cancellations

• Order Changes or Cancellations: Orders can be canceled within two hours of placing the order. After that, processing begins and cancellations may not be possible.​

 

Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 2 business days of receiving your order with a photo and description. We will gladly replace the item or issue a refund.​

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Payment Methods

We accept the following payment methods:

• Visa

• Mastercard

• American Express

• PayPal

 

Privacy Policy

Your privacy is important to us. We only use your personal information to process and ship your orders. We never share or sell your information to third parties.
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Contact Us

Have questions? We’re here to help!
Email: sales@bernsz.com
Business Hours: Monday–Friday, 9AM–5PM CST

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